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Our dedicated support team is available 24/7 to help you with setup, technical issues, billing questions, and customization requests.
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Frequently Asked Questions
Quick answers to common questions
How quickly can I set up the AI widget?
Setup takes just 5 minutes. Simply add our script tag to your website and configure basic settings through our dashboard. No technical expertise required.
What happens during the 14-day free trial?
You get full access to all features with no limitations. No credit card required to start. You can cancel anytime during the trial with no charges.
Can I customize the chatbot for my business?
Yes! You can customize colors, messages, position, and train it with your specific business information. Our support team can help with advanced customizations.
Is my data secure and GDPR compliant?
Absolutely. We use enterprise-grade encryption, host on AWS Frankfurt (EU), and are fully GDPR compliant. Your data never leaves European servers.
🌟 I don't have a website yet. Can you help?
Absolutely! If you don't have a website yet, we can create a professional one as part of our service package. We offer a complete solution:
- ✓ Professional responsive website
- ✓ Integrated AI chatbot
- ✓ Hosting and domain included
- ✓ Complete technical support
Contact us for a personalized quote!
What kind of support do you provide?
We offer 24/7 support via email, phone, WhatsApp, and live chat. Premium customers get priority support with faster response times.
HeptaLex AI Assistant
Ask me anything about our AI widget!
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